Fulfillment, shipping, and returns

Customer service

I normally respond to customer inquiries within one business day, with the exception of the dates listed above, during which I will not be responding to customer inquiries.

Order fulfillment

Digital products are available for immediate download.

I no longer ship any physical products.

International customers

International customers can purchase downloadable products, like guides.

Returns & refunds

Digital products

You have 15 calendar days to request a refund for a digital product purchase.

To be eligible for a return, you must have experienced a delivery problem or a download issue, or must send a written explanation why the product is not satisfactory and/or is not accurately described on the website. We reserve the right to deny refund requests if explanations are unsatisfactory.


If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.